Privacy Policy
At Shivherbals, your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit or make a purchase from our website.
1. Information We Collect
We may collect the following types of information:
Personal Information: Your name, email address, phone number, shipping/billing address, and payment details during checkout.
Browsing Information: IP address, browser type, device info, pages visited, and interaction data.
Communication Data: Any messages, feedback, or inquiries sent via our contact form, email, or support channels.
2. How We Use Your Information
We use your information to:
Process and fulfill your orders
Respond to your inquiries and support requests
Improve our website, products, and services
Send updates, offers, or newsletters (only if you opt-in)
Comply with legal obligations
We do not sell or rent your personal data to any third parties.
3. Cookies and Tracking Technologies
Our website uses cookies to enhance user experience, remember preferences, and analyze traffic. You can choose to disable cookies through your browser settings, but some features may not function properly.
4. Third-Party Services
We may share limited information with trusted third parties who assist us with:
Payment processing (e.g., Razorpay, Paytm, etc.)
Order shipping (e.g., courier/logistics providers)
Website analytics (e.g., Google Analytics)
These providers are obligated to protect your data and use it only for the intended service.
5. Data Security
We take appropriate technical and organizational measures to protect your information against unauthorized access, misuse, or loss. However, no method of transmission over the internet is 100% secure.
6. Your Rights
You may:
Request access to your personal data
Correct or update inaccurate details
Opt-out of marketing communications
Request deletion of your data (subject to legal limitations)
To exercise these rights, please contact us using the details below.
7. Children’s Privacy
Our products and services are intended for users above the age of 18. We do not knowingly collect personal information from children under 13.
8. Policy Updates
We may update this Privacy Policy occasionally. Any changes will be posted on this page with a revised “Last Updated” date.
Last Updated: 4 June, 2025