Shipping & Returns

At Shivherbals, your satisfaction and wellness journey are our top priorities. We ensure that your orders are delivered safely and in a timely manner while keeping our return process smooth and stress-free.

Shipping Policy

1. Delivery Locations:
We currently ship across all major cities and towns in India. International shipping is not available at the moment.

2. Shipping Time:
Orders are usually processed within 1–2 business days. Once dispatched, delivery takes 3–7 business days depending on your location.

3. Shipping Charges:

• Free shipping on orders above ₹699

• A standard shipping fee of ₹50 applies to orders below ₹699

4. Order Tracking:
Once your order is shipped, you will receive a confirmation email and SMS with tracking details.

Returns & Replacements

1. Return Eligibility:
Due to the nature of herbal and wellness products, returns are only accepted if:

• You receive a damaged, expired, or incorrect product

• You raise a return request within 3 days of delivery

2. Non-Returnable Items:

• Opened or used products

• Products without original packaging or invoice

• Herbal products that are perishable in nature

3. How to Request a Return:
Email us at Shivherbalsfbd@gmail.com or WhatsApp us at +91-9810309195 with your order ID, reason for return, and product images (if damaged).

4. Refund Process:
Once approved, your refund will be processed within 5–7 business days via the original payment method or credited as store credit.

Need Help?

For any issues related to your order, shipping, or return requests, feel free to reach out to our support team. We’re here to help you every step of the way.

📧 Email: Shivherbalsfbd@gmail.com
📞 Phone: +91-9810309195